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Grace Manor Care Center Receives 2018 Customer Experience Award from Pinnacle Quality Insight

Burlington, CO.  April 20, 2018 – Grace Manor Care Center, a Colorado – based provider of skilled nursing services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2018 Customer Experience AwardTM. Qualifying for the award in the category of Quality of Food, Grace Manor displays a continued dedication to providing Best in Class senior healthcare services.

Sherri Webber, executive director of Grace Manor describes receiving the award as an honor, stating that “I am very proud of the team of professionals at Grace Manor. We are caring for our friends, family and neighbors here and a strong commitment to excellence in everything we do.”   

Throughout its 50+ year history of serving the community, Grace Manor has placed a strong emphasis on ensuring that the individual needs of every patient and resident are met. Over the course of 2017, a sampling of Grace Manor’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Grace Manor in specific categories.

Every month, Grace Manor has gathered its real-time survey results in order to gain a better understanding of the patients and residents needs and make improvements when necessary. 

By qualifying for the Pinnacle Customer Experience Award, Grace Manor has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patients and residents experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 22 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

About Grace Manor

Grace Manor Care Center is a 44-bed skilled nursing and rehabilitation center that provides short and long-term care to seniors and is ranked among the highest for care and services in State. For more information, or to schedule a tour, please call us today at 719.346.7512

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