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Grace Manor Care Center Demonstrates Exceptional Customer Satisfaction Scores and the Highest CMS Rating in the Area

Grace Manor Care Center proudly announces their positive customer satisfaction scores and their recent state survey success which should move their star rating from a 4 to a 5 very soon.

Their current four-star rating by the Centers for Medicare & Medicaid Services (CMS) is based upon annual state survey findings. While the average number of health citations in the United States is 9.4, Grace Manor maintains a remarkably low rate. Even within the state of Colorado, where the average number of health citations is 8.5, Grace Manor surpasses expectations, underscoring its commitment to upholding the highest standards of quality and safety. Another measurement of their commitment to quality care and services are their focused efforts regarding customer satisfaction.

According to the most recent Pinnacle Assurance survey completed in April 2024, Grace Manor received best-in-class ratings for overall satisfaction, quality of food, communication, cleanliness, professional therapy, and activities, to name just a few.

Both the most recent state survey results and consistently positive customer satisfaction scores are a testament to the team’s unwavering dedication to providing top-tier services and maintaining stringent quality standards. “These outcomes reflect the tireless efforts of our compassionate staff and the exceptional level of care they deliver to our residents each day” stated Sheri Weber, executive director.

Julie Diehl, regional director of operations said, “The Grace Manor team should be proud of their accomplishments. They are a group of hard-working and caring individuals that strive to provide excellent care every day.”

Grace Manor offers a comprehensive range of services, including skilled nursing care, rehabilitation therapy, long-term care, and respite short stays.
With a focus on personalized care plans and a clean and nurturing environment, The staff at Grace Manor Care Center ensures that each resident receives the attention and support they deserve. For more information about Grace Manor Care Center and its services, please visit GraceManorCareCenter.com, or call 719.346.7512.

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